If you’re in Ireland waiting on a parcel delivered via Fastway, there’s a high chance it might never reach you — not because of common courier misadventures, but due to the company’s recent collapse into receivership.
Late October 2025 saw Fastway Couriers’ parent group, Nuvion, enter receivership, with receivers Mark Degnan and Brendan O’Reilly appointed to oversee the process. The move affects not just Fastway but its sister services like Parcel Connect and Nügo.
The company cites “sustained inflation, rising operating costs and ongoing price pressures across the parcels market” as factors that made continued operation “no longer viable.”
Deliveries are likely halted or disrupted. With receivers in place and the parent company collapsing, many logistics operations will stop or operate at reduced capacity. The RTE report confirms that delivery disruptions are expected.
Your contract is with the retailer, not Fastway Even if your tracking shows a “delivered” status, your agreement is with the seller, not Fastway. Complaints on forums reveal countless cases like: “Fastway say they delivered … except they didn’t as I have been in my house all day … I literally had CCTV showing nothing.” “They claim delivered to front door but nothing there, I didn’t request that.”
These stories aren’t rare. In one thread, a frustrated user said: “Waiting weeks for deliveries … Fastway lie … they are incredibly proficient at losing parcels.”
Customer service is extremely limited. Fastway’s support hours are narrow (for example, via the “Support button” Monday–Friday), and many customers report being unable to get meaningful responses.
If your parcel hasn’t moved, act quickly. Fastway’s FAQ advises that if there are no tracking scans, your best recourse is to contact the supplier (your retailer), as this suggests it may not even have entered Fastway’s network.
Contact the seller and explain the parcel has not arrived — demand proof of dispatch or a refund.
Gather evidence — screenshots of tracking that say “delivered,” photos showing no parcel outside your door, CCTV if available.
Escalate via your payment provider, especially if you paid via card or a service offering buyer protection.
Monitor news — as receivers work, there may be announcements about whether Fastway is being restructured or sold.
Switch courier services — if you're a seller or expecting future parcels, avoid Fastway while the situation unfolds.
In short: if you’re waiting on a Fastway parcel, consider it at high risk of never arriving in its current form. The company’s collapse means your only realistic recourse is through the retailer or your payment provider, not Fastway itself.
