Decision To Send Gardaí To ATMs Was Made "Locally" On "Case By Case Basis"

An Garda Síochána have said that the decision to send some Gardaí across the country in a response to the technical issues experienced by Bank of Ireland customers, was made locally on a "case by case basis".

This decision was taken following technical glitches, which saw huge queues forming outside ATMs across Ireland, as customers were unable to transfer or withdraw more money than they had in their accounts.

According to a statement, the decision to deplore Gardaí to these queues was made locally, and that "local decisions were made depending on the public safety and public order". 

An Garda Síochána have also issued a reminder to customers that carrying out their own personal banking remains their own responsibility. 

Elsewhere, Bank of Ireland have stated that the technical issues which impinged on customers using their ATMs, have now been resolved. 

Taking the X, formerly known as Twitter, the bank have now said that any technical issues regarding their app or online banking have been resolved and are back working again.

Apologising to customers, BOI added that  "it fell far below the standards our customers expect from us".

Following the outage yesterday, the App and 3650nline are back working again. Overnight payments to accounts may appear throughout the day. We sincerely apologise for the disruption this outage caused - we know it fell far below the standards our customers expect from us.

— Bank of Ireland (@talktoBOI) August 16, 2023

The bank also added that ATMs have been amended from today.